Terms and Conditions

Terms and Conditions

Last Updated: March 6, 2026

These Terms and Conditions (“Terms”) govern your use of our website www.Brackenoverheaddoors.com  and all services provided by Bracken Overhead Doors LLC (“we,” “us,” “our,” or the “Company”), a garage door service provider located in Pittsburgh, Pennsylvania.

By accessing or using the Site, requesting a quote, scheduling service, or engaging our services in any way, you (“you,” “Customer,” or “client”) agree to be bound by these Terms. If you do not agree, do not use the Site or our services.

1. Services

We provide garage door repair, installation, replacement, maintenance, opener services, spring replacement, cable repair, panel replacement, and related services for residential and commercial properties. Services are performed in accordance with generally accepted industry standards and applicable codes.

•  Estimates/Quotes: Provided after on-site inspection (or virtual assessment when feasible). Estimates are valid for [e.g., 30 days] unless stated otherwise and are subject to change based on unforeseen conditions discovered during work.

•  Scope of Work: Defined in the written estimate, proposal, invoice, or work order. Any changes must be agreed upon in writing.

•  Customer Responsibilities: Provide safe, clear access to the work area, electricity (if needed), and accurate information about the property and existing equipment. Ensure pets/children are secured and hazards are removed.

2. Appointments, Cancellations, and No-Shows

•  Appointments are scheduled based on availability. We offer [standard hours/emergency/24-7 service if applicable].

•  Cancellations require at least [24 hours] notice. Late cancellations or no-shows may incur a fee of [$75–$150] to cover technician time and travel.

•  Delays beyond our control (traffic, weather, parts availability, etc.) may occur. We will communicate promptly.

3. Pricing and Payment

•  All prices are in USD and exclude applicable taxes unless stated.

•  Payment is due upon completion of service unless other arrangements are made (e.g., deposit for large installations or special-order parts).

•  Accepted payment methods: [cash, check, credit/debit cards, financing options if offered].

•  A service/ diagnostic/ trip fee may apply (often credited toward approved repairs).

•  Deposits (e.g., 30–50%) may be required for installations, major repairs, or special orders. Deposits are non-refundable if you cancel after parts are ordered or work begins.

4. Warranties and Limitations

•  Labor Warranty: Workmanship is warranted for [1 year] from completion date (some companies offer 30 days on minor repairs). Covers defects in installation/repair performed by us.

•  Parts Warranty: Passes through the manufacturer’s warranty only (e.g., 1–10+ years on openers, doors, or springs depending on brand). We do not provide additional parts warranties beyond the manufacturer.

•  Exclusions: Normal wear and tear, misuse, abuse, improper maintenance, acts of God, modifications by others, or pre-existing conditions not disclosed.

•  Warranty claims must be reported promptly (within warranty period) and are subject to inspection. We may repair, replace, or refund at our discretion.

•  We disclaim all other warranties, express or implied, including merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

5. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages (including property damage, personal injury unrelated to our negligence, lost profits, or garage contents damage) arising from our services, even if advised of the possibility.

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

You agree to indemnify and hold us harmless from claims arising from your negligence, failure to provide access, or inaccurate information.

6. Safety Notice – Garage Doors & Springs

Garage doors and torsion/extension springs are under high tension and can cause serious injury or death if mishandled. Never attempt DIY repairs on springs, cables, or high-tension components. Our technicians are trained and insured for this work. We are not responsible for injuries or damage from prior improper installation, DIY attempts, or third-party work.

7. Permits and Compliance

You are responsible for obtaining any required permits, HOA approvals, or inspections unless we explicitly agree in writing to handle them (additional fees may apply).

8. Website Use

•  The Site is for informational purposes. Content is owned by us or our licensors and protected by copyright.

•  You may not copy, reproduce, or distribute Site content without permission.

•  We make no warranties about Site accuracy or availability. Use at your own risk.

•  Links to third-party sites are provided for convenience; we are not responsible for their content.

9. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control (e.g., severe weather, strikes, supply shortages, government actions).

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes shall be resolved in the courts of Allegheny County, Pennsylvania.

We encourage informal resolution first—contact us before legal action.

11. Changes to Terms

We may update these Terms at any time. Continued use of the Site or our services after changes constitutes acceptance.

12. Contact Us

If you have questions about these Terms, please contact:

Bracken Overhead Doors LLC

434 Quince rd

Clymer, Pa 15728

Phone: 724-762-1949

Email: paul@brackenoverheaddoors.com

Thank you for choosing us for your garage door needs!